To build a thriving economy, a country needs a strong and adaptable workforce. Singapore’s impressive economic success reflects its deep commitment to workforce development. This vision is brought to life by individuals like Ng Hao Xiang and Jolene Yee, whose passion for shaping the future of work led them to pursue the SkillsFuture Singapore and Workforce Singapore (SSG-WSG) Joint Undergraduate Scholarship.

Jointly offered by SSG and WSG, the scholarship offers students the opportunity to contribute to key initiatives in workforce development while gaining invaluable exposure across various divisions within both agencies.

Today, Hao Xiang and Jolene are putting their scholarship experience into practice. Hao Xiang is a Manager in the Enterprise Programmes Division (EPD) at WSG, while Jolene is a Manager in the Manpower & Infrastructure Planning Division (MIPD) at SSG.

In their roles, Hao Xiang and Jolene help individuals navigate pivotal career transitions, bridge skill gaps, and drive initiatives that prepare Singapore’s workforce for the challenges of tomorrow.

We sat down with them to learn how they navigate their professional paths while empowering others to do the same.

Jolene, what sparked your interest in your field of work?

My mother had been a housewife ever since my sisters and I were born. Once we were older, she decided to rejoin the workforce and start her own small business despite the risks involved. It wasn’t an easy decision—she had to learn accounting and business management from scratch at the age of 50. Her unwavering determination through this tenuous journey inspired me to help others at similar mid-career crossroads, supporting them through the process of making life-changing decisions.

That’s inspiring! What drew you to apply for the SSG-WSG Joint Undergraduate Scholarship?

Hao Xiang: To be honest, I didn’t know much about the work of the agencies or the SkillsFuture Movement when I first applied. But I was aware that they had been reconstituted from the Workforce Development Agency. I saw the application as a chance to learn more about what they do. As I went through the process, my interest grew. I saw that the Government was focused on transforming the local workforce, helping individuals build careers, and providing opportunities for upskilling and reskilling. I decided that I wanted to be part of this!

Jolene: The inter-agency job rotation opportunities appealed to me. This unique opportunity allows me to work across different divisions in both agencies, experiencing both policy and operational roles. This exposure offers a holistic view of how the agencies collaborate to enhance employability through job-skills synergy. These diverse experiences are invaluable for understanding the complex ecosystem of our work and how we achieve common goals together.

Jolene, how has the scholarship opened new doors for your personal and professional journey?

This scholarship allowed me to go for an overseas student exchange to the University of British Columbia in Canada, where I learnt to adapt to unfamiliar settings. During my time there, I interacted with people from different nationalities and travelled to different parts of the world. It broadened my worldview and sharpened my collaborative skills to work in diverse teams. The scholarship allowed me to fully focus on my learning and growth without having to worry about the monetary aspect of the trip.

It also provided us with the opportunity to participate in internships with SSG and WSG. These internships gave me a better understanding and appreciation of how the agencies contribute to the broader Whole-of-Government effort to enhance workforce employability. They also allowed me to see firsthand how I could apply my learnings from school to the workplace.

Could you give us the lowdown on your everyday work?

Hao Xiang: In my role, I work on the Career Conversion Programme (CCP). I provide advice to the industry engagement divisions, review budgets, and support our communications and strategy divisions on CCP-related matters. The team also holds frequent check-ins and discussions to explore ways to better assist our industry engagement colleagues and improve our work processes.

Jolene: I’m part of the Manpower & Infrastructure Planning Division (MIPD) at SSG. My work focuses on improving the Training and Adult Education (TAE) sector. I review and coordinate various projects to make training more effective and operations more efficient. I also work closely with the Institute for Adult Learning (IAL) to facilitate capability development and the experimentation of innovative solutions.

What kind of growth opportunities have you had at SSG and WSG?

Hao Xiang: In addition to sending us for foundational courses and offering opportunities for flexible self-development, WSG also provides a mentorship programme that connects us with experienced mentors who are usually from different areas of work. This has been a great learning opportunity for me. I have also been involved in projects that have exposed me to cross-agency collaboration early on, which has been both challenging and enriching. On a more informal note, since I’ve often been facing internal stakeholders most of the time, my division recently sent me to run an exhibition booth for a day to give me a flavour of engagement work!

Jolene: SSG demonstrates its commitment to the professional growth of every staff member through regular check-ins between employees and reporting officers, providing a platform for guidance, feedback and support. Every year, the company conducts annual goal-setting exercises and quarterly individual development plans to promote meaningful growth. Additionally, SSG provides ample opportunities for staff to upskill and broaden their experience through job rotation opportunities within and outside the organisation, as well as training courses and workshops.

Hao Xiang, any words of wisdom for those considering applying for this scholarship?

If you are keen on supporting Singaporeans in their career journeys, apply for the scholarship! Keep an open mind and you will get some clarity along the way. Ultimately, consider whether the work of the agencies resonates with you—a good job fit goes a long way!