As Singapore’s trusted tax authority, the Inland Revenue Authority of Singapore (IRAS) plays a critical role in the administration of taxes and enterprise disbursements, ensuring a fair and efficient system.

For Jasprit Singh Aujla, a Manager at the Business Operations branch of IRAS’s Small Business Division, working in taxation offers a mix of intellectual challenges and the opportunity to influence policies that support both businesses and the broader economy. Motivated by the dynamism of the field, Jasprit seized the opportunity to turn his interest into a career by applying for the IRAS Overseas Undergraduate Scholarship. With the support of the scholarship, he pursued a Bachelor’s degree in Economics at the University of Cambridge and a Master’s degree in Statistical Science at Duke University. These academic experiences deepened his passion for the field and his resolve to contribute to Singapore’s growth.

Upon his return to IRAS, Jasprit joined the inaugural cohort of the Management Associate Programme (MAP). This two-year programme offers associates, including returning scholars, the opportunity to develop a range of competencies through structured rotations across different roles and functions in IRAS. As an associate, Jasprit has gained valuable exposure to different aspects of IRAS’ operations. This experience has helped him to build a broad skill set, which he has applied to refining policies that contribute to Singapore’s economic resilience and prosperity. The MAP’s design enables associates like Jasprit to understand IRAS’ work from multiple perspectives, preparing them for future roles within IRAS while leveraging the knowledge gained from their scholarship experiences.

He shares his experiences and the valuable growth opportunities at IRAS.

Let’s take it back to the beginning. What inspired you to apply for the IRAS Overseas Undergraduate Scholarship?

I was drawn to IRAS’ commitment to investing in and developing its people. The organisation’s rotation opportunities were particularly appealing, as they aligned with my career aspirations. I saw the opportunity to explore different areas of work within the organisation—ranging from tax assessment to policy and data work—as an ideal environment for growth, where I could discover my strengths and build a diverse skill set.

Beyond professional growth, I was motivated to contribute towards a larger purpose. The knowledge that IRAS’s work plays a crucial role in securing Singapore’s economic future was also an important factor.

How has the scholarship helped shape your development both personally and professionally?

The scholarship supported me as I pursued my bachelor’s in economics at the University of Cambridge and a master’s in statistics at Duke University.

During my internship with the Compliance Strategy & Insights Division (now known as the Compliance Strategy & Tax Recovery Division), I was involved in various projects to map out future changes in Singapore’s tax compliance landscape and engaged with students to raise awareness about taxes through the IRAS Youth Network. The experience gave me an early glimpse into life at IRAS and helped me better appreciate how different functions within IRAS work together.

The formal mentorship programme with a senior management team member has also provided me with valuable support and career guidance.

What’s it like working at IRAS? Can you tell us more about the work you do?

I work in the Small Business Division, where my role is divided into two key areas. On the operational side, I assess tax returns and finalise tax assessments for small businesses, in addition to addressing their queries regarding tax matters. Each case is like a new puzzle, requiring a mix of analytical skills and an appreciation of tax rules.

The other aspect of my role involves strategy, where I work on solutions to streamline the tax filing process for small businesses. As part of this role, I am also involved in reviewing our existing policies and tax legislation to ensure their continued relevance and robustness.

With such a dual role, there must never be a dull day at work! Can you tell us about an exciting project you’re currently working on?

I’m currently part of a team that is exploring the use of artificial intelligence tools, specifically large language models, in the tax return review process. The goal is to provide officers with AI-generated insights which helps them in their review. The project is in its early stages but we’re cautiously optimistic about its potential to streamline the review process so that officers can spend more time on complex cases!

What’s it like being part of the pioneer cohort of the IRAS Management Associate Programme, and what kind of experiences have you had so far?

It has been an enriching experience. I have had the opportunity to make meaningful contributions to various interesting projects while working with internal and external stakeholders. A highlight was attending an overseas tax conference—an eye-opening trip that broadened my perspective on the world of tax. As part of the MAP, I’ve also undergone specialised training programmes that are relevant to my role.

These opportunities have provided me with broad exposure in a short span of time, developing my technical, communication, and project-management skills—preparing me for future roles within IRAS.

You’re also the Assistant Secretary for the Inland Revenue Recreation Club. How has that role added to your experience at IRAS?

As Assistant Secretary, my responsibilities include organising monthly meetings and team bonding sessions for the Exco. Being part of the recreation club has allowed me to get to know more people within IRAS and contribute to events such as the President’s Challenge Charity Bazaar. It has been a rewarding experience that has enriched my time at IRAS.

How would you describe the work culture at IRAS?

Innovative: IRAS embraces change and fosters a growth mindset among staff. We are encouraged to challenge the status quo and improve work processes.

Dynamic: We’re constantly adapting to new tax policies, technological advancements, and evolving taxpayers, all while maintaining high standards in our interactions with taxpayers. This keeps us on our toes, requiring quick thinking and adaptability.

Collaborative: Teamwork is central to life at IRAS. I’ve experienced firsthand the supportive nature of my colleagues, who are always ready to lend a hand. This collaborative spirit contributes to a healthy working environment where we collectively overcome challenges and achieve our goals.

What advice would you give to anyone considering a career with IRAS?

Keep an open mind and speak to people working at IRAS to gain a better understanding of what we do. This will help you determine if a career here aligns with your goals!